Traditional IT delivery centers focus only on optimizing IT resources (People, IT Processes, Tools)

They need to transform to Business Experience Centers

  • Inject ‘Business Context aware’ teams along with  IT teams.
  • Drive a ‘zero incident culture’ by monitoring business and IT alerts on a real-time basis.
  • Meet and exceed Business operational KPI’s and IT SLA’s
  • Automation, Machine Learning, Predictive alerts monitoring to be the backbone of the NextGen Business Experience center.
  • Aim to resolve 70-85% of all incidents with Automation and Assisted Automation
  • Deploy concepts of Six Sigma, LEAN, economic utilization and fulfillment, standardization of roles and responsibilities, pyramid optimization, role-based training, and allocations, just in time hiring, IT Process, and IT Tools harmonization.
  • ‘Best shoring’, Global Delivery centers.
  • Cyber Secure.

Nable IT has vast experience in improving the productivity and competitiveness of existing delivery operations. For a multinational IT organization with revenues of ~6 Billion USD and 70000 delivery professionals an EBIT improvement of 37 % was delivered over 2 years through transformation of ‘Operations Centers to Business Experience Centers’.

NextGen 'Business Experience' Center Workflow (Delivery Ops Excellence)