Traditional IT delivery centers focus only on optimizing IT resources (People, IT Processes, Tools)
They need to transform to Business Experience Centers
- Inject ‘Business Context aware’ teams along with IT teams.
- Drive a ‘zero incident culture’ by monitoring business and IT alerts on a real-time basis.
- Meet and exceed Business operational KPI’s and IT SLA’s
- Automation, Machine Learning, Predictive alerts monitoring to be the backbone of the NextGen Business Experience center.
- Aim to resolve 70-85% of all incidents with Automation and Assisted Automation
- Deploy concepts of Six Sigma, LEAN, economic utilization and fulfillment, standardization of roles and responsibilities, pyramid optimization, role-based training, and allocations, just in time hiring, IT Process, and IT Tools harmonization.
- ‘Best shoring’, Global Delivery centers.
- Cyber Secure.
Nable IT has vast experience in improving the productivity and competitiveness of existing delivery operations. For a multinational IT organization with revenues of ~6 Billion USD and 70000 delivery professionals an EBIT improvement of 37 % was delivered over 2 years through transformation of ‘Operations Centers to Business Experience Centers’.