Beyond optimizing IT resources, focus on transformation of ‘Operations’ to Business Experience.

Transform Business Experience

• Co-locating ‘Business Context aware’ teams with IT teams.
• Drive ‘zero incident culture’ by monitoring business and IT alerts on a real-time basis.
• Meet and exceed Business operational KPI’s and IT SLA’s.
• Automation, Machine Learning, Predictive alerts monitoring for NextGen Business Experience Center.
• Resolve incidents with Automation and Assisted Automation.
• Six Sigma, LEAN, economic utilization and fulfilment, standardization of roles and responsibilities, pyramid optimization, role-based training, and allocations, just in time hiring, IT Process, and IT Tools harmonization.
• ‘Right shoring’ and redistribution among Global Delivery Centers.