Beyond optimizing IT resources, focus on transformation of ‘Operations’ to Business Experience.
Scope of Services
Transform Business Experience
- Co-locating ‘Business Context aware’ teams with IT teams.
- Drive ‘zero incident culture’ by monitoring business and IT alerts on a real-time basis.
- Meet and exceed Business operational KPI’s and IT SLA’s.
- Automation, Machine Learning, Predictive alerts monitoring for NextGen Business Experience Center.
- Resolve incidents with Automation and Assisted Automation.
- Six Sigma, LEAN, economic utilization and fulfilment, standardization of roles and responsibilities, pyramid optimization, role-based training, and allocations, just in time hiring, IT Process, and IT Tools harmonization.
- ‘Right shoring’ and redistribution among Global Delivery Centers.