Business Transformation

Beyond optimizing IT resources, focus on transformation of ‘Operations’ to Business Experience.

Scope of Services

Transform Business Experience

  • Co-locating ‘Business Context aware’ teams with IT teams.
  • Drive ‘zero incident culture’ by monitoring business and IT alerts on a real-time basis.
  • Meet and exceed Business operational KPI’s and IT SLA’s.
  • Automation, Machine Learning, Predictive alerts monitoring for NextGen Business Experience Center.
  • Resolve incidents with Automation and Assisted Automation.
  • Six Sigma, LEAN, economic utilization and fulfilment, standardization of roles and responsibilities, pyramid optimization, role-based training, and allocations, just in time hiring, IT Process, and IT Tools harmonization.
  • ‘Right shoring’ and redistribution among Global Delivery Centers.
NextGen ‘Business Experience’ Center Workflow (Delivery Ops Excellence)